When a user makes an aggregate lifetime total of deposits exceeding $10,000 USD (or equivalent) or requests a withdrawal of any amount inside the Flush platform, then it is compulsory for them to perform a full KYC process. Verification may also be required at any time if suspicious activity is detected, regardless of deposit or withdrawal amount.
During this process, the user will have to input some basic details about themselves:
Full Name
Date of Birth
Nationality
Residential Address
And then upload:
A copy of Government Issued Photo ID (in some cases front and back depending on the doc)
A selfie of themselves holding the ID doc
A bank statement/Utility Bill
All documents must be in English or accompanied by a certified translation.
Once uploaded, the user will get a "Temporarily Approved" Status and the documents will now be on our side, and the "KYC Team" will have 24hrs to go over them and email the user about the outcome:
Approval
Rejection
More information needed – No change in Status
When the user is on "Temporarily Approved" Status then:
They cannot place bets
They cannot complete any withdrawal
Guideline for the "KYC Process"
Proof of ID a. Signature is present b. Full Name matches client's name c. Nationality matches declared nationality d. Document does not expire in the next 3 months e. Owner is over 18 years of age
Proof of Residence a. Bank Statement or Utility Bill b. Full Name matches client's name and is same as in Proof of ID c. Date of Issue: Within the last 3 months
Selfie with ID a. Holder is the same person as in the ID document b. The ID document is the same as in "1" (photo and ID number match)
Enhanced Due Diligence (EDD)
In certain cases, additional documentation may be required, including:
Proof of Source of Funds (payslips, bank statements showing salary deposits)
Proof of Source of Wealth (tax returns, company financials, savings documentation)
EDD applies to:
Politically Exposed Persons (PEPs) and their family members or associates
Players from high-risk jurisdictions as identified by FATF
Complex or unusually large transactions with no apparent economic purpose
Any account flagged by our compliance team
Notes on the "KYC Process"
When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
Once all proper documents are in our possession then the account gets approved.
Other AML Measures
If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount.
Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
Under no circumstances may a user transfer funds directly to another user.
We may request updated documents or additional verification at any time to comply with regulatory requirements.